Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last updated: January 15, 2025
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, business name, and payment information when you create an account or complete a transaction. We also collect information automatically when you use the Service, including your IP address, browser type, device information, and usage data such as pages viewed, listings browsed, and search queries. For sellers, we collect additional verification documents including government-issued identification and business licenses.
2. How We Use Your Information
We use the information we collect to provide and improve the Service, process transactions, verify user identities, communicate with you about your account and transactions, send marketing communications (with your consent), detect and prevent fraud, and comply with legal obligations. We may use aggregated, anonymized data for analytics and to improve our platform. We do not sell your personal information to third parties for their marketing purposes.
3. Information Sharing
We share your information only in the following circumstances: with other users as necessary to facilitate transactions (e.g., sharing seller contact information with buyers); with service providers who assist us in operating the platform (payment processors, email services, hosting providers); when required by law, subpoena, or legal process; to protect the rights, property, or safety of FieldExchange, our users, or the public; and in connection with a merger, acquisition, or sale of assets, with appropriate notice to users.
4. Data Security and Your Rights
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security audits. You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting our support team. You may also opt out of marketing communications at any time. We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you have questions about this policy, contact us at privacy@fieldexchange.com.